Refund policy

At INZOLE, we are committed to delivering high-performance products and a smooth shopping experience. Please read this policy carefully before placing an order.

 

1. Return Request Window

Customers must raise a return or exchange request within 3 days of delivery.
Requests made after this period will not be accepted.

 

2. How to Request a Return / Exchange

All return and exchange requests are handled only via WhatsApp.

📲 WhatsApp Us At: +91 95996 64958

Customers must send the following details on WhatsApp to initiate the process:

- Order ID
- Return / Exchange Reason
- Delivery Date
- Product Image (if required for verification)

Requests without these details may not be processed.

 

3. Eligibility for Return / Exchange

Returns or exchanges are accepted in the following cases:

- Size issue
- Defective product
- Wrong product delivered
- Product damaged during shipping
- Change of mind / preference change

⚠️ INZOLE does NOT provide monetary refunds.
We offer Exchange Only Policy.

 

4. Product Condition Requirements

Returned products must:

- Be unused and unworn
- Have original tags intact
- Be in original packaging

Used items will be strictly rejected.

 

5. No Refund Policy

We do not issue refunds under any circumstances.

We offer:

- Size Exchange
- Product Exchange

 

6. Exchange Rules

- Exchange allowed one time only per order.
- Different product exchange allowed.
- If new product value is higher → customer pays the difference.
- If lower → remaining value issued as store credit coupon for future use.

 

7. Return Shipping Responsibility

If the mistake is from Eagle Fit’s side
(wrong item / wrong size sent / damaged product):

✅ INZOLE will arrange and pay for return shipping.

If return is due to customer preference
(size issue, change of mind, etc.):

✅ Customer must bear the return shipping cost.

We rely on third-party logistics partners, so shipping costs cannot be covered in such cases.

 

8. Courier Availability Clause

Reverse pickup depends on courier service availability.

- If reverse pickup is not available in customer’s location,
the customer must self-ship the parcel.

- If courier service is unavailable in that region, return/exchange may not be possible.

 

9. Sale / Discounted Items

Products purchased during sales, promotions, or discounts are eligible for:

✅ Exchange Only
❌ No Returns
❌ No Refunds

 

10. Order Cancellation

Orders cannot be cancelled once placed, as they are processed immediately for dispatch.

 

11. Exchange Processing Timeline

After receiving and inspecting the returned item, exchange processing may take 10–12 business days.

 

12. Return Address

The return address will be shared on WhatsApp after request approval.
All returns are processed in the same city as dispatch origin.

 

Important Notice

INZOLE reserves the right to reject returns that fail quality inspection or violate this policy.
By placing an order, customers agree to the terms stated above.